If you have questions about a border you purchased, please visit our support section first. Most common issues are addressed there.
After careful consideration, we have decided to discontinue all support and adopt a refund-only policy (a full explanation of why we are doing this can be found at the bottom of the page). If you want to request a refund, please email firstname.lastname@example.org with details on your order including your PayPal address. Note that we will consider all requests for support to be a refund request, so ignoring this policy will not result in you receiving support. Before contacting us, note our policies on refunds below:
- You no longer have any legal right to use the border once we issue a refund. Your license is permanently revoked the moment the refund is processed. You must delete the border files and cease all use of them.
- You will not be allowed to order again in the future. This is to prevent abuse. Note that due to the way PayPal works, it isn't possible to prevent a payment from going through, but the order won't be processed by our cart. You would need to request a refund if this happens.
- This policy only applies if your order is below $5 or your order consists of a single item such as a bundle which can cost more than $5. Anything above that, and we will assume you are trying to abuse the policy to get free stuff.
A few customers do have legitimate support requests, and we apologize in advance for the inconvenience to them. However, we do need to make this change to avoid a price increase on all customers. We have literally put in the equivalent of multiple 40 hour work weeks repeatedly trying to rework the contact page to get people to actually respect support limitations, provide information we need, read our support articles, etc. None of this has worked. We would have preferred to not have to take this step, but see no other option after all we have tried.