Contact Us

If you have questions about a border you purchased, please visit our support section first. Many common issues are addressed there.

Please note that support is limited to billing issues or helping you download the files for the border(s) you purchased. We are unable to offer assistance with things like troubleshooting printer issues or adding text to the borders using Microsoft Word, Pages or other software, so please don't ask. However, we do have a tutorial on adding a border to Word to get you started.

If you still need to contact us, and your issue is related to billing or downloading the files (as stated above, we do not provide support for any other type of issue - NO EXCEPTIONS!), please send an email to support@museprintables.com. Be sure to include the following in your email:

  • Your order number and PayPal email address
  • A detailed description of the issue you are experiencing. Please note that saying you can't download is not a detailed description of the issue. You need to explain the steps you are taking and what is happening including any error messages.

We only provide support if you include the information requested above. Otherwise, our policy is to issue a refund when you haven't downloaded the file(s) yet.