If you have questions about a border you purchased, please visit our support section first. Most common issues are addressed there.
After careful consideration, we have decided to discontinue all support and adopt a refund-only policy (a full explanation of why we are doing this can be found at the bottom of the page). If you want to request a refund, please email email@example.com with details on your order including your PayPal address. Before doing so, note our policies on refunds below:
- You no longer have any legal right to use the border once we issue a refund. Your license is permanently revoked the moment the refund is processed. You must delete the border files and cease all use of them.
- You will not be allowed to order again in the future. This is to prevent abuse. Note that due to the way PayPal works, it isn't possible to prevent a payment from going through, but the order won't be processed by our cart. You would need to request a refund if this happens.
- This policy only applies if your order is below $5 or your order consists of a single item such as a bundle which can cost more than $5. Anything above that, and we will assume you are trying to abuse the policy to get free stuff.
A few customers do have legitimate support requests, and we apologize in advance for the inconvenience to them. However, we do need to make this change to avoid a price increase on all customers.